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❓ Frequently Asked Questions (FAQs)

Q1. Is Cash on Delivery (COD) available?


Yes! We offer Cash on Delivery (COD) across most locations in India.

Q2. How long does delivery take?

Orders are usually delivered within 3–7 business days, depending on your location.

Q3. Do you offer free shipping?

Yes, we provide FREE shipping across India with no hidden charges.

Q4. What if I receive a damaged or defective product?

If you receive a damaged, defective, or incorrect item, please contact us within 12 hours of delivery. We'll assist you with a replacement.

Q5. What is your return and replacement policy?


We offer a 7-Day Replacement Guarantee. If there is a genuine issue with the product, you can request a replacement within 7 days of delivery.

Q6. How will I receive my refund?


Once your return is approved, refunds are processed within 15 business days to the original payment method or bank account provided by the customer.

Q7. Is my payment information secure?


Absolutely! All transactions are protected using secure and encrypted payment gateways to keep your information safe.

Q8. How can I contact customer support?

You can reach our support team anytime at shopurbanwell@gmail.com. We're always happy to help!